Attendify Forum

A

Anonymous • 1 month ago

Announcements

Welcome to the Attendify Forum. 📌 Pinned

This forum is a dedicated space for Attendify providers and administrators to get support, ask quest...

Add a Comment

A

Anonymous • 1 month ago

I had the same issue

A

Anonymous • 3 days ago

Hello , I am not able to open kids information on present or absence side.

A

Anonymous • 3 days ago

@radhaverma1004_3976 Hello ! Can you provide more information? Are you a provider?

A

Anonymous • 1 week ago

General Post

Parent Invoice

Hello. A parent has reached out : I haven't been receiving invoices for quite some time and when I t...

A

Anonymous • 2 weeks ago

Technical Help

timeframe of sign in

We have a Provider that has noticed she is getting "kicked out" after only 20-30 min. Does the site...

Add a Comment

A

Anonymous • 2 weeks ago

It was initially set to 30 mins and it may still be at 30mins. Would they benefit from a longer access time?

A

Anonymous • 2 weeks ago

@Support_1 Not necessarily. I thought it had changed to 2 hrs. 30 min is fine, I will let her know. Providers do typically have drop off and pick up ranges between 1-2 hrs, so a longer time might be beneficial, but signing in every 30 min is not the end of the world either :)

A

Anonymous • 2 weeks ago

@pamela_hennessy_1683 it may be 2 hours. We will look into it : )

A

Anonymous • 1 week ago

@Support_1 we have rectified it and it show now go up to 3 hours. please monitor and kindly let us know.

A

Anonymous • 3 weeks ago

Technical Help

Frozen "Circling"

Has anyone experienced Attendify stuck "circling" after you generate a "Date Range Report" and click...

Add a Comment

A

Anonymous • 3 weeks ago

Photo to clarify what I see.

A

Anonymous • 3 weeks ago

Yes! This happened to me last payroll each time I downloaded the reports.

A

Anonymous • 1 week ago

This is still happening every time I download a CSV file for a date range report. I have to exit the program and log back in. Any idea what might be causing this or how to fix it?

A

Anonymous • 3 weeks ago

Provider Payroll

ETS upload missing information

I just did a date range upload for the current payroll. The base pay acct was uploaded, but the gran...

Add a Comment

A

Anonymous • 3 weeks ago

Did the Grant A and Grant B information show in the excel format? also what was the name of the report you downloaded?

A

Anonymous • 3 weeks ago

@Support_1 Okay so now I see the problem is that the date range report on Attendify does not include grant A and B.

A

Anonymous • 3 weeks ago

@Wee Watch Barrie Were there values for grant a and b for those providers in their attendance records? you can go to the weekly report for one of the weeks in your date range to confirm

A

Anonymous • 3 weeks ago

@Support_1 Yes, all providers have values included where needed. They just don't show in the columns for the Sage Payroll date range report.

A

Anonymous • 3 weeks ago

@Wee Watch Barrie interesting observation we have rectified it. check now and confirm.

A

Anonymous • 4 weeks ago

Attendance

Hours

On several occasions the time indicated is not correct that the child has been in care IE 754 to 4:5...

A

Anonymous • 1 month ago

Provider Payroll

Payroll/billing Sorting via Provider name

We have noticed that in different areas sorting is done differently. Is it possible to have it unif...

Add a Comment

A

Anonymous • 1 month ago

Hi Pamela is this for payroll and billing in the weekly report or date range report?

A

Anonymous • 1 month ago

It's the parent billing in the weekly report where is is different from everywhere else. Is it possible for Lopsii to call us, it is better to explain on the phone.

A

Anonymous • 1 month ago

@pamela_hennessy_1683 Hi Pamela! We have passed on your request to the dev team for the providers name to be uniform across your reports particularly in your parent billing to help with your sorting process. Let us know if we missed anything.

A

Anonymous • 1 month ago

General Post

provider

I want to notify you that it is very slow when you sign in especially morning times. Today is second...

A

Anonymous • 1 month ago

General Post

Attenetify Very Slow

I am having Attentify take a very long time to do anything this morning. Also we have had a number...

A

Anonymous • 1 month ago

General Post

Unable to login

Both Admins and Providers having issues this morning. Super slow or not able to log in at all. Pleas...

Ask questions, share solutions, stay updated

User Posts

Welcome to the Attendify Forum. 📌 Pinned

Add a Comment

Parent Invoice

Add a Comment

timeframe of sign in

Add a Comment

Frozen "Circling"

Add a Comment

ETS upload missing information

Add a Comment

Hours

Add a Comment

Payroll/billing Sorting via Provider name

Add a Comment

provider

Add a Comment

Attenetify Very Slow

Add a Comment

Unable to login

Add a Comment

📝 Posting Tips